Introduction & Our Commitment

At Systematicglownet, we understand that your personal data represents your trust in our services. This privacy policy explains exactly how we collect, use, protect, and manage your information when you interact with our web design tools and software solutions. We're committed to transparency about our data practices and ensuring you maintain control over your personal information.

This policy applies to all interactions with our platform at systematicglownet.com, including our educational content, software tools, contact forms, and any related services. By using our services, you acknowledge that you've read and understood these practices. We want you to feel confident about how your data supports your experience with our tools while staying completely under your control.

Information We Collect

We never collect sensitive personal data like financial information, health records, or government identification numbers. Our data collection focuses solely on providing better web design education and tools that serve your professional development needs.

How We Use Your Information

• Responding to your inquiries about our web design tools and educational programs within 24-48 hours
• Sending educational content, tutorials, and updates about new features that match your stated interests
• Improving our website performance and tool compatibility based on usage patterns and technical data
• Providing technical support and troubleshooting assistance for our software solutions
• Notifying you about upcoming courses and learning opportunities relevant to your skill level and goals
• Analyzing website traffic to identify popular content and optimize our educational resources
• Customizing your experience on our platform based on your preferences and previous interactions

Data Sharing & Third Parties

Service Providers We Work With

We work with carefully selected service providers who help us deliver our educational content and maintain our platform. These include email service providers for sending course updates, analytics tools for understanding website performance, and hosting services for our educational materials. All these providers are bound by strict data protection agreements and can only use your information for the specific services they provide to us.

Legal Requirements

We may disclose your information when required by Taiwan law, in response to legal proceedings, or to protect our rights and the safety of our users. This would only occur in exceptional circumstances, and we would notify you unless legally prohibited from doing so.

Business Transfers

In the unlikely event that Systematicglownet undergoes a business transition like a merger or acquisition, your information would be transferred as part of that transaction. We would notify you via email and website notice before any such transfer occurs, and the new entity would be bound by this privacy policy.

Your Rights & Control

To exercise any of these rights, simply send us an email with your request. We'll verify your identity and process your request promptly. There's no fee for most requests, though we may charge a reasonable administrative fee for excessive or repeated requests.

Data Security & Protection

Technical Safeguards

We protect your data using industry-standard security measures including SSL encryption for data transmission, secure server hosting with regular security updates, and restricted access controls for our team members. Our systems undergo regular security audits and vulnerability assessments to maintain the highest protection standards.

Access Controls

Only authorized team members who need access to perform their job functions can view your personal information. All staff members sign confidentiality agreements and receive regular training on data protection best practices. We maintain detailed logs of who accesses what information and when.

Data Breach Response

In the unlikely event of a data breach that affects your personal information, we'll notify you within 72 hours via email and provide clear information about what happened, what data was involved, and what steps we're taking to address the situation. We'll also report any required breaches to relevant Taiwan authorities as required by law.

Data Retention

We keep your personal data only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Here's our general retention schedule:

• Contact form inquiries: 3 years from last contact to maintain conversation history
• Educational content subscriptions: Until you unsubscribe or request deletion
• Website analytics data: 26 months in anonymized format for trend analysis
• Course enrollment data: 5 years to provide transcripts and continuing education records
• Support tickets: 2 years to help resolve similar issues and improve our service

After these periods, we either delete your data completely or anonymize it so it can't be connected back to you personally. Some information may be retained longer if required by Taiwan law or for legitimate business interests like fraud prevention.

International Data Transfers

Your personal data is primarily stored and processed in Taiwan. However, some of our service providers may process data in other countries to provide global connectivity and backup services. When we transfer data internationally, we ensure these providers maintain equivalent protection standards through:

• Contractual agreements requiring the same privacy protection standards we maintain
• Regular audits of international service providers' security practices
• Data processing agreements that limit how your information can be used
• Encryption of data during transfer and storage regardless of location

Children's Privacy

Our web design tools and educational content are intended for adults and professionals. We don't knowingly collect personal information from children under 16. If you're under 16, please have your parent or guardian contact us before using our services.

If we discover we've collected information from a child under 16, we'll delete it immediately. Parents who believe we may have collected their child's information can contact us to request removal of any such data from our systems.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or data protection practices. When we make significant changes, we'll notify you via email and post the updated policy on our website with a new "last updated" date.

Minor updates for clarity or legal compliance may be made without individual notification, but we'll always maintain the current version on this page. We encourage you to review this policy periodically to stay informed about how we protect your information.